After this was said and done, I did complete the survey I received from Trusted Movers Network and checked, "Yes," that I would like someone from Trusted Movers Network to contact me. Weeks have passed and I haven't received any response.
Steer clear of Trusted Movers Network and M&M Moving. I'm glad that M&M Moving didn't pursue any additional avenues to scam me out of more money because it would not have gone well for them or anyone else they would involve.
Horrible. Poor communication. Possible scammers. After being contacted by a "Trusted" Movers Network representative, I paid a $100 deposit and connected with M&M Moving. The movers were decent. They cracked a house fan and I found out only because I heard it and asked what happened, a few dents on my items, and a nick in the wall, but all-around I was not unhappy with the movers themselves. HOWEVER, after it came time to settle the bill, things went down hill. "Elvis" from M&M moving stated that the deposit didn't count and was a referral fee for Trusted Movers Network. When I told him I wanted to contact Trusted Movers network to get to the bottom of this, he threatened that it would be considered a refusal to pay. He also threatened to contact my military command and touted that he was a retired O-5. Then his wife got on the phone and continued to push me to pay the full balance. Eventually I had to hang up. I tried calling Trusted Movers Network multiple times and could not get through to them. Coincidentally, I received a request for feedback via e-mail from the same person who originally contacted me and took my deposit. I tried calling her as well with no response. I e-mailed her and asked her to call me immediately. No response.
Given everything that happened, I cannot simply chalk this up as miscommunication or a bad day. This is a clear sign of extremely poorly managed businesses, or even worse, scammers.
They can take care of your move and get you a storage unit at a super affordable price.
I decided to call M&M Moving back and told them I couldn't get through to anyone at Trusted Movers Network, but offered to forward to them the e-mail from Trusted Movers Network that specifically showed the deposit was to be deducted from the final bill. They eventually, rudely, agreed to accept the correct amount. When I asked them if they wanted the e-mail from Trusted Movers Network annotating my deposit or if they wanted me to continue to work with Trusted Movers Network regarding the confusion about the deposit they told me "no."
Trusted Movers Network is a US Moving Company based in Norfolk, Virginia. Trusted Movers Network is located at 819 W Little Creek Rd, Norfolk, VA 23505, USA.
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