Driver called me and when I asked him what time he would arrive and when he would be leaving, he started by giving me his schedule and why he was late. When I cut him off by telling him I didn't care about his excuse matrix, I apparently hurt his feelings. He told me he was providing me a service, this isn't a privilege. The last time I checked, a service was "the action of helping or doing work for someone." No work has been accomplished here.
If I could leave 0 stars I would.
WORST MOVING COMPANY IN THE WORLD (at least the norfolk area.)
They showed up two days later! I had to call the company myself to see the status of my delivery. They were unprofessional and they DON'T CARE ABOUT THEIR CUSTOMERS.
New Bell Moving and Storage is the worst moving company I have ever had the opportunity to experience. If I could give them below 1 star on this review I would. I am in the military and have moved 3 times over the past 5 years and this was by far the worst experience . I have nothing good to say about this moving company. I will also be providing a formal complaint. The movers were extremely rude. One mover actually said to me "what am I grittin at" which I Iater found out, that is slang for what am I looking at. One mover got really disrespectful as if he wanted to fight me. I called his supervisor and he was no help at all. I would not recommend this company to my enemy. I didn't get my things on time, and it took them a very long time to finish, in my opinion a small delivery. You would think military members would be treated better. The movers acted as if they were doing me a favor, not paid employees. Do your self a favor and hire someone else.
*****WORST MOVING COMPANY IN THE WORLD*****
The movers showed up late and we were not informed what time they were arriving. I had movers SITTING on my couch while they waited for more supplies.
If I were able to leave 0 stars, I would. This is the absolute worst moving company we have ever dealt with in 35-years of moves. They lost boxes, a rug, and other furniture. They crushed a power washer, destroyed furniture edges by dragging the pieces on the ground, destroyed a new washer and dryer set, dented, gouged, scratched and scraped the other furnishings. Dragged a VERY expensive area rug and tore off the fringe. By the end of the night, the crew was fighting, my son had to step in and help unload, they refused to move a work bench into the house saying I would have to sign a damage waiver - my two 160lb sons moved it up the stairs with no problem. They also modified paperwork and said we had to sign it saying they unpacked items when all they did was unbox 2 mattresses. They didn't even put together the beds as required by their contract. After calling and waiting since mid-June, we have no items returned and they refuse to return our calls. I do NOT recommend this company!!!! Furthermore, the weights for the shipment have changed at least 4 times since they started the move.
WORST MOVING COMPANY EVER!!!! They did our military move and it was by far the worst experience I have encountered. The packers didn't completely pack all my things. They left a drawer full of kitchen supplies, a dozen champagne flutes, drinking glasses and other miscellaneous items UNPACKED! Luckily I was moving 3 hrs away and was able to bring it with me. On the first day, they came at 3pm and only packed for an hour. The following day, they packed my stuff half ass and didn't protect fragile items. I'm still unpacking so I'm in the process of seeing what is broken.
Come the day of delivery, NO CALL NO SHOW!!
I called the company to complain about the packers and left multiple messages, even to the owner to no avail.
Very great company to work for. Friendly staff and co-workers. Great managers, easy going staff/crews. Everyone is willing to help, puts forth effort to ensure we take care of our customers, and willing to go the extra mile to ensure customers are satisfied.
Did not show up for scheduled appointment. I'm still waiting. Called company and they couldn't even get a hold of truck because dispatcher was out. Amateur Hour...I tried to give Zero stars but apparently you have to give at least one. If you are paying for a move I recommend finding someone else or just throw all your stuff away.
New Bell Portable Storage is a US Moving Company based in Norfolk, Virginia. New Bell Portable Storage is located at 3489 Westminster Ave e, Norfolk, VA 23504, USA.
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