There is a free range dwarf hamster running wild in the store. Watch where you step I suggest the name free willy it's an escape artist.
We are trying to create a self-sustaining tank so I went in for guppies. The girls helped me pick out some cute ones. Customer service was great. No complaints here!
Love coming here and seeing the pets outs a nice location. Friendly staff good prices on things i get.
Staff was rude, A girl was sitting behind the counter at the banfield vet and we had a question about the seresto flea coller not realizing that they were closed since I don’t go to that vet and she said “we are super closed and I am super off the clock go ask some else” it’s cool if you are off the clock but just say it in a nicer way. I worked in retail and would never treat a customer like that.
I am only leaving a bad review for this store because they do NOT back their products. I bought a flea medicine from them, that they choose to sell and it sucks. I only used one and they would NOT take it back with a receipt. To me, if you sell a product then you should back it up and no matter what. If it is no good, then you should refund the money back or AT LEAST exchange it. This man Dan, who I'm guess is the manager, was very rude also. I called another PetSmart about 10 miles away and they have no problem taking back the product that I bought from THIS crappy PetSmart. Won't be going here ever again!!!! Oh and they never clean the dog pee off the floor either!
Petsmart is a US Veterinary Care based in Norfolk, Virginia. Petsmart is located at 1275 N Military Hwy, Norfolk, VA 23502, USA.
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