Always clean, professional, and so helpful!! Best place to buy Pandora in Hampton Roads!
Heads up for customer service: if you have customers who know EXACTLY what they want - get it for them and check them out immediately! Only those who want to browse should be waiting for special care. The person at the front getting names is worthless if they can't also check people out. Have some common sense.
Very good service at this Pandora location. Good place to purchase confidently from.
Tennille claims she was a manager. She was very rude, disrespectful, and condescending. Won't be back to this Pandora franchise if this is how their managers treat customers.
Terrible customer service. We go into the store to buy one specific charm and are told yea we can help with that, it's probably $25 (it was actually $65) and we have to put you on a list to get helped. So we have to wait BEHIND people who are just browsing figuring out what they want while we are waiting to buy ONE THING! 15 minutes later they come up to say we are still in line, further inquire about the charm we want. Then they come back to us when it's our turn just to tell us it isn't in stock!
I just wanted to say that I am extremely impressed with the store and its customer service! On Valentine's Day, which was extremely busy and packed, my husband and I went in for a few new charms for my bracelet; I was taking the bracelet off to have the new charms put on and one of my older charms fell off and flew across the store. Immediately my husband and the Pandora jeweler were on their hands and knees looking for my charm in every nook and cranny. To say the least I was completely mortified and embarrassed! The search continued for about 5 minutes at which time another jeweler came by and said I could just have a free replacement and when they find mine they would keep it. I am so impressed with the lengths they took and the patience they had! The only disappointment I have from that experience is with myself from not catching the jewelers names so I could call and give them a glowing review!! Thank you so much Pandora for making my Valentine's Day, we will continue to use this store exclusively as long as we live in the area!
Pandora is a US Jewelry Store based in Norfolk, Virginia. Pandora is located at 300 Monticello Ave Unit 150, Norfolk, VA 23510, USA.
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