Whenever possible, I will do my banking through this specific PNC location based purely on their excellent customer service.
Love my bank! Staff is very friendly and helpful. However, they really need Saturday hours. People work during the week and I like buying things on weekends, and sometimes need more cash then the ATM will allow me to have.. its frustrating having to wait until Monday to get my own money.
Again, perhaps she didn't know, but when someone calls to say they are disabled and needs the ATM, it would be helpful if the staff is aware it is down and shares that information.
Everyone wore a smile that made me believe they were truly happy to be working there. One of the things that impressed me most was how I held the attention of everyone working. When I use other banks, most employees ignore me unless I am standing at their window and doing business with them directly. At this PNC, everyone made it a point to say something to me at least once. (One employee came out of her office just to say "hi.")
What I requested was done quickly.
It's not as big as you expect.
Horrible & arrogant staff! Too many personal questions!! All I wanted was a checking account and I was denied for no reason.
I have never had a better banking experience than when I go inside this PNC. In fact, I have never been treated so well at any other store or business than I am when I use this PNC. The last time I went, a lady opened the door for me and gave me a very warm greeting. The staff surpassed small-talk when they asked me about my plans for the day, my job, and my classes at one of the local colleges. I was offered complimentary bottled water, coffee, and cookies. I cannot comment on the quality of these products since I declined, but I saw a Keurig behind the counter with several flavors of K-Cups and even more creamers.
But employees are nice and gentle.
I called ahead to ask if they had a drive thru ATM as I am disabled, all of which I said on the phone. The lady assured me that they did. Perhaps she didn't know that the ATM is down, but it was intensely frustrating to drive out after hanging up to see it didn't even work. Yes, I could do my business at the drive up window but my social anxiety is high today and I simply wanted the ATM to not further engage with anyone. It was literally why I called to ask the question. Driving my disabled self to VB Blvd and Plaza Trail instead.
Pnc Bank is a US Bank based in Norfolk, Virginia. Pnc Bank is located at 870 N Military Hwy Ste 135, Norfolk, VA 23502, USA.
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